1. Delivery Notifications
You will receive an email at the address you have specified when your order has been despatched - this email contains the tracking number so you can track it online right to your door.
2. Delivery areas
We deliver the orders to all countries in the world now.
3. Shipping fee & Delivery timescale
We ship free of charge via EMS/Hongkong post. The delivery time for countries USA, Australia, most countries of South America will be 2 to 3 weeks. For European countries the delivery will take 2 to 4 weeks. In most cases the delivery time is 2 weeks.
Alternatively, the UPS/FedEx/DHL shipping options are available if you would like to have your purchased items more quickly, it takes about 3-5 days. Simply specify your request at the checkout page and pay the additional fee for shipping, we will do the rest.
4. Missed deliveries
If you are not in to receive the delivery at the time the delivery is attempted, your local sorting office will leave you a card. This will allow you to call them to arrange a redelivery at a more convenient time, or alternatively you can collect it from your local sorting office. Due to security reasons, all items must be signed for and we cannot send items unrecorded.
If for any reason the item is returned to us (e.g. incorrect address specified, item not called for), then we will inform you immediately by email as soon as we receive the item. From this point forth, you will be given a choice whether you wish us to redespatch the item or for you to cancel the order. Please note that for items that were undelivered through fault of the consumer and a refund is requested, we reserve the right to deduct our outwardly shipping fees from the refund total.
5. Late deliveries
Although we are able to ship almost every order at the next day, in rare circumstances our shipping capacity can be exceeded and cause a delay of one extra day. We regret that this situation can occur occassionally, and is an unfortunate situation which is naturally associated with buying online, however this only occurs in rare situations and, should this occur, your order is marked for urgent delivery the following day.
The other circumstance which may cause a delay is when the delivery service itself has a problem. This, again, is a rare situation but is unfortunately beyond our control. In these situations, we will do our very best to take responsibility for the situation and ensure that your order is delivered as quickly as possible.